| Code |
Description |
Location |
Duration |
July |
Aug |
Sept |
Oct |
Nov |
Dec |
| COMMUNICATION SKILLS |
COT-SA1 |
Advanced Interpersonal Skills |
Sandton |
1 |
|
5 |
|
|
|
4 |
NSL-S008 |
Communication Skills |
Sandton |
1 |
|
|
3 |
|
|
|
COT5-EPE |
Effective Business Writing Skills |
Sandton |
1 |
|
|
17 |
|
|
|
COT-SN1 |
Negotiating Skills |
Sandton |
1 |
|
|
|
14 |
|
|
NSL-S00085 |
Resolving Conflict |
Sandton |
1 |
|
|
|
9 |
|
|
COT-SS5 |
Strategic Decision Making |
Sandton |
1 |
Dates available upon request |
EXE-CLI |
Speak to be Heard |
Sandton |
2 |
8+9 |
|
|
|
18+19 |
|
CCT-005 |
The Business of Listening |
Sandton |
1 |
|
|
|
|
6 |
|
CUSTOMER SERVICE & FRONTLINE |
EX-BECD |
Business Etiquette for the Corporate Driver |
Sandton |
1 |
|
|
|
23 |
|
|
NSL-S0022 |
Customer Service Skills Workshop |
Sandton |
2 |
|
18+19 |
|
|
|
|
ET-88687 |
Excellence in Technical Customer Service |
Sandton |
1 |
Dates available upon request |
NSL-S0003 |
Managing Customer Expectations |
Sandton |
1 |
Dates available upon request |
EX-MTWS |
Effective Minute Taking Workshop |
Sandton |
0.5 |
|
|
24 |
|
|
|
CCT- |
Organising your Workspace |
Sandton |
1 |
|
|
|
|
|
|
EX-CNRR |
The Radiant Receptionist |
Sandton |
2 |
|
27+28 |
|
|
|
|
EX-CNPA |
The Purpose Driven PA |
Sandton |
2 |
|
|
14+15 |
|
|
|
EX-CNSS |
The Superb Secretary |
Sandton |
2 |
|
|
|
8+9 |
|
|
FINANCE |
EX-BF01 |
Basic Finance |
Sandton |
1 |
Dates available upon request |
EX-GKWP |
Wealthpoint -Managing Personal Debt |
Sandton |
0.5 |
dates available upon request |
EX-FNFM |
Finance for Non-Financial Managers |
Sandton |
2 |
|
|
29+30 |
|
|
|
HDI - HELP DESK INSTITUTE & CALL CENTRE TRAINING & CERTIFICATION |
CCT-006 |
Call Centre Success |
Sandton |
1 |
Dates available upon request |
HDI-CSS |
Customer Support Specialist |
Sandton |
2 |
Dates available upon request |
HDI-HD A |
Service Desk Analyst |
Sandton |
3 |
Dates available upon request |
HDI-SDM |
Service Desk Manager |
Sandton |
5 |
Dates available upon request |
PRESENTATION SKILLS |
COT-SE1 |
Effective Presentations |
Sandton |
2 |
1+2 |
|
|
5+6 |
|
|
EX-EIT |
Train the Trainer (Microsoft Approved) |
Sandton |
3 |
|
|
21+22+23 |
|
|
|
PROJECT, EVENT & TIME MANAGEMENT |
EX-EMP1 |
Event Management & Planning |
Sandton |
2 |
Dates available upon request |
COT-SE5 |
Project Management Essentials |
Sandton |
2 |
|
|
8+9 |
|
|
2+3 |
NSL-S0048 |
Time Management |
Sandton |
1 |
|
4 |
|
|
10 |
|
SALES |
COT-SP4 |
Professional Selling over the Phone |
Sandton |
1 |
Dates available upon request |
COT-SS1 |
Sales Management |
Sandton |
1 |
Dates available upon request |
COT-SS2 |
Sales Skills Basics |
Sandton |
1 |
|
6 |
|
|
25 |
|
COT-SS3 |
Sales Skills Advanced |
Sandton |
1 |
|
7 |
|
|
26 |
|
SUPERVISORY, MANAGEMENT & LEADERSHIP |
COT-SM1 |
Managerial Leadership |
Sandton |
1 |
|
|
|
19 |
|
|
WTT-LSS |
The Leadership Secrets of Santa |
Sandton |
1 |
Dates available upon request |
ET-8756 |
The Supervisory Workshop |
Sandton |
2 |
|
11+12 |
|
|
|
10+11 |
THE KEY TO SUCCESS |
COT-SB5 |
Business Etiquette |
Sandton |
1 |
Dates available upon request |
CCT-109 |
Emotional Intelligence Works |
Sandton |
1 |
|
3 |
|
|
2 |
|
WTT-SRSR |
Start Right Stay Right |
Sandton |
1 |
Dates available upon request |
CTT-095 |
Stress Management |
Sandton |
1 |
Dates available upon request |
NSL-S0012 |
Team Building skills |
Sandton |
1 |
Dates available upon request |